Ops Current Privacy Policy

Ops Current is a field-service software platform operated by BetterData LLC (“Ops Current,” “we,” “us,” or “our”). We provide software and communications tools to service businesses — companies that schedule appointments, dispatch technicians, complete jobs at customer properties, and bill for that work.

Two different groups of people appear in this policy. Our customers are the service businesses that subscribe to Ops Current and the people who work for them. Their clients are the homeowners and businesses those companies serve. Much of the information in Ops Current is entered by a service business about its own clients, and we process that information on that business’s behalf.

Privacy contact: support@opscurrent.com

Depending on how Ops Current is used, we may collect the following categories.

Account and business information

• Names and contact details of the people who use the platform.
• Business name, business address, email address, and phone number.
• Account credentials, including passwords (stored in hashed form) and session data.
• Role and permission assignments within a workspace.
• Subscription, plan, seat, and billing-related records.

Client information entered by service businesses

Service businesses using Ops Current enter or import information about their own clients. This may include:

• Client names, mobile or other phone numbers, and email addresses.
• Service addresses and property details.
• Appointment times, scheduling history, and job or service details.
• Communications with the client, including messages and notes.
• Quotes, invoices, payment status, and related financial records.
• Notes, photographs, and files uploaded by authorized users — for example before-and-after job photos.

Communications data

• SMS/MMS message content and message metadata.
• Sender and recipient phone numbers.
• Message timestamps, delivery status, and error or failure codes.
• Opt-out status and the records that let us honor an opt-out.
• Email messages sent through the platform and their delivery status.
• Support requests and the correspondence about them.

Usage and device information

• IP address, browser and device type, and operating system.
• Pages and features used, and actions taken inside the signed-in application.
• Log data, including errors and diagnostic information.
• Cookies and similar technologies actually used by the application — described in Cookies and analytics.

Payment information

Card payments made through Ops Current are processed by Stripe, a third-party payment processor. Stripe collects and processes card details directly; we receive payment-status information such as whether a payment succeeded, the amount, and limited identifying details about the transaction. We do not store full payment card numbers. Stripe handles that information under its own privacy policy and terms.

We use the information described above to:

• Operate, provide, secure, maintain, and improve the platform.
• Authenticate users and enforce role-based access to workspace data.
• Create and manage clients, jobs, appointments, scheduling, routing, invoicing, and service records.
• Send transactional communications that are requested or permitted.
• Deliver appointment confirmations, appointment reminders, schedule changes, technician “on my way” arrival notices, service-request acknowledgments, and customer-service communications.
• Process support requests and respond to inquiries.
• Detect and prevent fraud, misuse, security incidents, and violations of our terms.
• Comply with applicable law, carrier rules, and messaging-compliance requirements.
• Measure service performance and troubleshoot technical issues.

Ops Current, and the service businesses that use Ops Current, may send text messages (SMS) and multimedia messages (MMS) related to service work. This includes appointment confirmations, appointment reminders, schedule changes, job updates, technician arrival or “on my way” notices, acknowledgment of a service request, operational notices about an invoice or payment where applicable, and customer-support messages about an active job, appointment, or request.

In our initial product release, this messaging program is used for transactional and customer-care messages, not for promotional or marketing messages. Not every message a platform sends is marketing, and these are not.

• Message frequency varies based on your appointments, service activity, and interactions with the service business.
• Message and data rates may apply. Your mobile carrier may charge you for messages you send or receive.
• Reply STOP to opt out; reply HELP for help. Replying STOP to messages from a given sender opts you out of text messages from that sender. Replying HELP requests help information.
• Opting out of text messages does not cancel your appointment or service. If you want to change or cancel scheduled work, contact the service business directly — by phone, email, or another method they offer. Opting out only stops the text messages.

How consent is collected. Consent to receive text messages is collected by the service business through its own disclosed opt-in process — for example an unchecked consent checkbox on a request or scheduling form, or another documented method that complies with applicable law and carrier requirements. Simply providing a phone number is not by itself consent to receive text messages. The service business is responsible for obtaining and documenting the consent it relies on.

Senders. Some notifications are sent from a shared Ops Current platform number, which identifies itself as sending on behalf of the service business. Replies to that shared number are not monitored, and you should contact the service business directly instead. In the future, participating service businesses may use their own dedicated business number for two-way messaging with their clients.

Opt-out records. We maintain opt-out and suppression records so that an opt-out is honored on an ongoing basis, and we honor applicable opt-out requests. Keeping a record of the opt-out is what allows us to stop sending; it is not used to message you again.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To be specific about what that means in practice:

• We may disclose limited information to service providers, including Twilio, solely as necessary to deliver, support, secure, and operate our communications and the platform.
• Those service providers may not use mobile opt-in data or consent for their own marketing or promotional purposes.
• We do not sell SMS opt-in data, mobile phone numbers collected for messaging, or SMS consent.

We may share information in the following circumstances:

• With the service business that owns the relationship. Information about a client, job, appointment, or invoice is available to the service business that created or controls that record, and to its authorized users.
• With vendors and service providers that process information on our behalf and under our instructions. These include Twilio for SMS/MMS delivery, Stripe for payment processing, Resend for transactional email delivery, Mapbox for maps and routing features, and hosting, database, and infrastructure providers that run the service.
• In a business transaction — a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy — subject to applicable law.
• For legal and safety reasons, when required by law, legal process, or a governmental request, or where we believe it is necessary to protect rights, safety, security, and property.

Nothing in this section overrides the statement above: mobile information is not shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third parties. Service providers receive only what they need to perform their function for us.

Ops Current is a software provider used by many independent service businesses. In most cases we process client information on behalf of the service business, not for our own purposes.

• Each service business is responsible for its own customer relationships, its own service practices, and any consent it collects — including consent to send text messages.
• Authorized users from a service business can access the records associated with that business, subject to the roles and permissions configured in the platform.
• We use reasonable technical and organizational controls intended to keep each business’s data separated from every other business’s data.
• If you have a privacy request about your relationship with a particular service business — for example, a request to correct your address or stop receiving notifications about a job — you may need to contact that business first, since they control that record. We will handle requests as required by applicable law and our contractual obligations, and we will work with the service business where appropriate.

We retain information for as long as it is needed to provide the service and to meet legal, accounting, security, and compliance requirements, to resolve disputes, and to enforce our agreements. Retention periods differ by record type and by what the service business has configured or requested.

SMS opt-out and suppression records may be retained for as long as necessary to keep honoring an opt-out request and to comply with legal and carrier obligations. Deleting an opt-out record would mean losing the instruction not to message someone, so those records outlive most others by design.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, and loss. These include authentication, role-based access controls, and separation of each business’s data within the platform.

No method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security, and we do not claim to.

The signed-in Ops Current application uses cookies and similar technologies that are necessary for it to work: a session cookie that keeps you signed in, a cookie that remembers whether the navigation sidebar is expanded, and browser local storage that remembers interface preferences such as your theme and saved view settings.

Inside the signed-in application we also record product-usage activity — pages viewed, features used, and errors encountered — to operate the service, troubleshoot problems, and improve the product. This is first-party telemetry; it is not sold and it is not used for advertising.

This public website does not require you to sign in, and viewing this page does not require a session. As of the last update to this policy, we do not use third-party analytics, advertising, or cross-site tracking services on our website. Our pages do load webfonts hosted by Google, which means Google receives your IP address and basic request information when a page loads; Google handles that information under its own privacy policy.

You may contact us to request access to, correction of, or deletion of personal information, or to ask what personal information we hold about you. We will respond consistent with applicable law, which may allow or require us to decline parts of a request — for example, where we must keep records for legal, accounting, security, or opt-out-compliance reasons, or where the information belongs to a service business that controls the record.

To opt out of text messages, reply STOP to a message from the sender you want to stop hearing from. To ask for help, reply HELP. Opting out of messages does not cancel an appointment or other service.

If your request concerns your relationship with a specific service business that uses Ops Current, contacting that business directly is usually the fastest path, because they control their own records.

Privacy contact: support@opscurrent.com

Ops Current is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective and last-updated dates above.

If a change is material, we may provide additional notice where required by applicable law — for example, by email or through the application.

Questions about this policy or about your information: